Policy  ILetYourDogOut Service Agreement

        Terms and conditions:

  • Every client is responsible to have their schedule in by Sunday evening 6PM. Going forward schedule change can be made and must be by requested if possible 24 Hours before. Either by email to iletyourdogout@gmail.com or via text message to 773-706-2193. In an emergency please cancel before 8am of the same day of the walk. Every late cancelation AFTER 8AM will be charged the full walk. Otherwise cancelations on time are free.

  • If we can't get into your unit whether it be your door staff isn't available, your call box isn't working, locks were changed or you are not able to return our call to let us in after the first 10 minutes of arrival, we will charge for the full walk. If we have to return on request we will charge the walk as an additional walk. All clients must have a key and fob or code on file with us and a back up key available if something were to happen with an ER contact.

  • Payments are due at the time of first walk or any service rendered. We are selling a package of 20 walks to our clients and work our way through it throughout the month. The new payment due is on the last day of the old package. 

  • 4 walks a week minimum

  • On holidays an additional service charge of $10 will be applied to the regular service fee.

  • Our company or walkers will not held liable or financially responsible for any damage. This includes any damage or destruction resulting from the Dog's actions or health problems.

  • We will need a key before the first day of walks or you can put us on the entry list with your doorman or have a lockbox ready with keys for us.

  • The charge of $5 extra per walk for two dogs in your household, will only count as such if the client owns both dogs. The additional dog offer does not count toward visiting dogs, families dogs, friends dogs, roommates dogs.

  • If you decide to leave the ILetYourDogOut pack please give us 2 weeks notice in advance.

  • We are not giving refunds for any kind of service or unfinished walk packages.

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